"Logistics through innovation, dedication, and commitment"
Order is eligible for a refund/cancellation if:
Order wasn’t yet processed (i.e no invoice was sent to the customer/account holding ownership thereof); ergo, no processing fees will be applied.
Order is processed and within a timeframe of 4 days (( 12 hours )), a cancellation request is made; thus, 15% of the invoice total cost must be transferred to Dinoco Ltd.’s bank account as processing fees.
Order is processed and paid for by requester, 80% of its total value shall be refunded to the customer.
Order has been paid for and wasn’t delivered in a timespan of 10 days (( 48 hours )), customer is to contact Chief Executive Officer, Huw Edwards (( @Mogs )), and/or DCS Manager, Sam McGinty (( @Chaotropy )), for a refund that is worth 50% of total invoice cost.
Order is not eligible for a refund/cancellation if:
Order was processed and a cancellation request has been made after given time frame mentioned prior.
Order has been processed, paid for and freight set out for delivery by a DCS courier.
Failure to meet said criteria will result to a strike (out of 2 strikes) given out to the customer/account holder before being blacklisted from Dinoco Cargo Services temporarily, or in some cases permanently.
More policies to be added on a later date.
Useful Information & Guidelines
Current active discount codes
#DISASTERRELIEF - 45% off
#ORDERTHROUGHDCS - 10% off (only applicable to orders >= $3,000)
In order to have a Business Account associated with Dinoco Cargo Services please follow the instructions on the following link:
However, if you're looking forward to having a Business Account established, you are expected to transfer $5,000 to Dinoco Ltd.'s bank account for your account to be fully active and functional.